Wernickes Area in the Brain

Wernicke's Area in the Brain The function of a part of the human brain known as Wernickes area is to enable us to comprehend written and spoken language. It is located posterior to the primary auditory complex in the left temporal lobe of the cerebral cortex, the part of the brain where information processing of all kinds takes place. Wernickes area  is connected to another brain region involved in language processing known as Brocas area. Located in the lower portion of the left frontal lobe, Brocas area controls motor functions involved with speech production. Together, these two brain areas help us to speak as well as to interpret, process, and understand spoken and written language. Discovery German neurologist Carl Wernicke is credited with discovering the function of this brain region in 1873. He did so while observing individuals with damage to the posterior temporal lobe of the brain. He noticed that one of his stroke patients, while able speak and hear, was not able to comprehend what was being said to him. Nor could he understand written words. After the man died, Wernicke studied his brain and discovered a lesion in the rear parietal/temporal region of the left hemisphere of the patients brain, located close to the auditory region. He concluded that this section had to be responsible for language comprehension. Function Wernickes Area of the brain is responsible for multiple functions. According to various studies, including the 2016 publication The Role of Wernicke’s Area in Language Comprehension by Alfredo Ardila, Byron Bernal, and Monica Rosselli, these functions seem to contribute to language understanding by allowing us to interpret the meaning of individual words and using them in their proper context. Wernicke's Aphasia A condition called Wernickes aphasia, or fluent aphasia, in which patients with damage to their temporal lobe region have difficulty comprehending language and communicating ideas, bolsters the thesis that Wernickes area primarily governs word comprehension. While they are able to speak words and form sentences that are grammatically correct, these patients cannot form sentences that make sense. They may include unrelated words or words that have no meaning in their sentences. These individuals lose the ability to connect words with their appropriate meanings. They are often unaware that what they are saying does not make sense. Processing the symbols that we call words, encoding their meanings into our brains, and then using them in context is what forms the very basis of language comprehension. A Three-Part Process Speech and language processing are complex functions that involve several parts of the cerebral cortex. Wernickes area, Brocas area, and the angular gyrus are three regions vital to language processing and speech. Wernickes area is connected to Brocas area by a group of nerve fiber bundles called the arcuate fascilicus. While Wernickes area helps us to understand language, Brocas area helps us to accurately communicate our ideas to others through speech. The angular gyrus, located in the parietal lobe, is a region of the brain that helps us to utilize different types of sensory information to comprehend language. Sources: National Institute on Deafness and Other Communication Disorders. Aphasia. NIH Pub. No. 97-4257. Updated June 1, 2016. Retrieved from https://www.nidcd.nih.gov/health/aphasia.National Aphasia Foundation. (n.d.). Wernickes aphasia. Retrieved from aphasia.org/aphasia-resources/wernickes-aphasia/

Advantages and Disadvantages of Union Membership Essays

Advantages and Disadvantages of Union Membership Essays Advantages and Disadvantages of Union Membership Paper Advantages and Disadvantages of Union Membership Paper Union Advantages and Disadvantages I was raised In a union family but grew up to be a company man. I can see both sides and their opinions. I believe we need unions to keep the companies who are not union from treating their employees unfairly, regarding wages, days off, etc. There are good unions that are so effective and there are weak unions who give unions a bad name. Some companies will always treat their employees well and be fair but for those who dont, there has to be someone watching out for their rights. If those companies know that if their employees are treated unfairly, there is an organizer ailing to step in and help, the company generally will step up to the plate and do the right thing. My father and uncles worked for the plumbers, electrical, and teachers unions growing up and they were good strong unions that looked out for its employees. I spoke to my father about his opinion of the plumbers union and what he saw as the good and the bad of it. An advantage to being a union member Is that you have an advocate to stand up for you If there has been a wrong done to you In the work place. There are generally many more safety precautions taken for the errors safety with a union than when not. A business agent will locate Jobs for you In such trades as Pipettes, sprinkler fitters, welders, or construction workers. When you work on a job and then when that job is completed they work to have another job for you to move on to. You do pay dues, which seem to be a little steep at times, but when a member passes away, there is a death benefit paid to the family to help with funeral expenses. He remembers that the insurance coverage was excellent also. It pays 100% for him and 75% for the family. He also remembers how difficult it was to get into the union. How he had to apprentice for five years doing all the hardest work for half the pay. He also felt that the union is only interested in doing what generates work for union plumbers and not necessarily what is best for the building owners. The Business agents would also always play favorites with their buddies and send them to Jobs first and say they were requested by name. My uncle was a teacher and Vice principle of Bragger High School In Newark, and moved on to be a union superintendent. He says he has seen some good and some very ugly sides to unions. One of the biggest advantages is having representation during the performance review process. He has seen principals misuse the process to get rid of a teacher they Just dont get along with. Union contracts provide a structure for the reviews and usually support for a struggling teacher. The contract will also cover details, such as how much time a teacher has to set up a classroom and move items if he or she is involuntarily reassigned to another school due to enrollment or other hangs. In many cases he has seen where unions have kept bad teachers in their jobs where they would have been fired anywhere else. He has seen teachers that once they became tenured, stopped doing their Job altogether. Working out of the headquarters building shared by the Verizon union, I also have my own pollens of unions. When the company was doing well, It was able to meet the union requirements. Now as the landlines side has begun to lose money, the union has been went on strike when the company tried to move to non union shops during a merger. Three days into the strike Verizon managers claimed to have counted 455 acts of vandalism, which they attributed to union members. Managers blamed unionists for throwing rocks, eggs, and bottles at workers and managers who crossed picket lines, as well as disrupting service by cutting cables and wires. Verizon is still in talks with the CAW and the International Brotherhood of Electrical Workers over a new contract that would cover roughly 45,000 workers and replace an agreement that expired Gauge. 6.

Should their be mandatory military service in the united states Research Paper

Should their be mandatory military service in the united states - Research Paper Example â€Å"There is a widespread feeling that there is no adequate force available now: that force which might reasonably have been deemed adequate three years ago has been shown by the European war to be inadequate, and from the standpoint of the immensity of the forces loosed upon the outbreak of war† (Ballou). The staffing of military personnel varies significantly transversely countries and above time. Although a number of countries, such as the United Kingdom and the United States, has relied and persist to rely on all-volunteer forces, the majority European countries follow a strategy of compulsory military service (CMS). â€Å"Voluntary service efforts will go on, whether or not we have compulsory service, because America has always been a charitable and compassionate Nation. Compulsory service programs would be another resource pool† (Does the United States Need Compulsory National Service?). The court upholds the right of the Government to organize and maintain the army. All 18 year old youth are supposed to register with the selective service system as the military service is presently intentional, the civilian agency with a responsibility of conducting a military draft when required by the law. The transformation to a voluntary force has caused many human rights problems. The military conscription is provided by the selective military service act. Enrollment in the armed force is allowed from the age of 17. The US conscription has been established many times specially, during war and also during nominal cold wars. The draft discontinued in 1973 and moved to a volunteer military force. And therefore there is no mandatory conscription at present. During the colonial period, the 13 colonies adopted a military service for defense. After the independence, the United States and other states required able males to enlist in the military service, to undergo training and to se rve for short periods in war

Definition of Audio Literacy Essay Example | Topics and Well Written Essays - 250 words

Definition of Audio Literacy - Essay Example Audio materials are developed learning skills in which websites are regularly updated with new content and has a variety of listening skills. Listening and hearing are the two essential components of audio literacy. The two are different terms but have close association. Primarily, hearing is a physiological process while listening is more of psychological and they remain the cornerstone of audio literacy. In the process of passing information from one person to another, the sender encodes and expresses the idea he intends the receiver to capture. The receiver will then interpret the message depending on the understanding of the message, which is determined by the attention span. The authenticity and usefulness of the audio literacy is determined by the ability of the students to use the audio materials effectively and efficiently. Too low or too high sounds may not be useful to the health of the students. It may not assist them in the learning process. Essentially, audio literacy remains critical in the educational pedagogy, and it intertwines with the visual literacy (Smaldino, Lowther & Rusell,

Dance Philosophy Essay Example for Free

Dance Philosophy Essay Dance is the reason I exist and as cheesy as it sounds its true. In 1982 my father met my mother at a dance club. He said after watching her dancing with her friends he had to talk to her. Dance has the power to cross boundaries and touch one’s soul. As a form dance can be anything. Rain falling into a pound, an individual tying their shoe, a swan boureeing across a stage or man rolling across a stage can all be dance. Dance is a series of movements stitched together with an intent and frame. Weather the intent is to express emotion, showcase technique, or make a statement it is all dance. I started dancing in high school after a teacher of mine recommended I take a class. My first real dance class was ballet. It was a foreign language to me. At first it was a string of movements empty in meaning and emotion. I just danced through the motions until one day my teacher told us that we needed to bring the movement to life. I did not understand this concept at first, how could movement come to life? It wasn’t until I began taking a modern class that I understood this concept. I could use movement to express my own thoughts, fears, joys, and questions. When I try and analyze what dances means to me, ultimately, I see it as a multifaceted entity. Dance is part of my identity and without it I believe I would struggle with understanding who I am. First and foremost dance for me has always been a form of therapy. Growing up I hated conflict and as a result internalized my issues. Through dance I was able to find a reliable outlet to release my frustrations, fears, and inhibitions, which allowed me to explore my personal struggles through movement. Secondly I believe that movement has the power to transcend boundaries and make statements that are often hard to say. Movement is an outlet to foster awareness, dialogue, change and growth while bridging the gap between artistic expression and community dialogue.

The Moonstone Essay :: essays research papers

The Moonstone Essay The Moonstone, written in 1868 by Wilkie Collins is a mystery novel about a gem called "The Moonstone". The moonstone is somewhat a symbol of what everyone strives for, beauty and power. In the book, justice plays a huge role in terms of doing what is fair and morally right through action and attitude. Although the moonstone is overbearingly beautiful and breathtaking, like all beautiful things, it has a history "..that crime brings its own fatality with it" (Ch. IV). With such great beauty, the moonstone almost takes power and control over people, making them act out in such ways just to get their hands on it. The Moonstone does not come from England. Herncastle, the uncle of Rachel Verinder steals the gem while in battle. Before Herncastle takes possession of the Moonstone, the stone has already passed through the hands of a number posseors. During the first narrative, the gem is explained as a symbol of wealth and power that no man should ever possess, even though so many wish to get their hands on it. And with such demands for people to stay away from it, lures all to want it crave even more. In a way, the moonstone symbolized the conquering that Herncastle did while in India, allowing the moonstone to almost become a trophy of his doings. This is not just at all, it was known that the invasion on India was to make them less barbaric, when in reality, what the English were doing to India was forcing their beliefs and culture on them, in an obviously not mannerable way. "... "the shrine of Hindoo pilgrimage, and the wonder of the eastern world" (Ch. II of the prologue ). The moonstone was rightfully a part of India that was stolen after Herncastle kills many people, a trophy for murder has to carry some consequences with it, and so; it did. After his death, Herncastle leaves the moonstone,aware of the seriousness of the stone, to his niece Rachel Verinder to get back at the family that excluded him. He puts it in the hands of Mr.Franklin Blake to deliver the stone to Rachel. When Mr. Blake arrives at the Verinder house, there were words about Indiains that were disguising themselves as jugglers and magicians in order to try and get information on the whereabouts of the moonstone in hopes of getting it back and returning it to it's rightfully owners, the Indians themselves.

Cipd Employment Law Essay

Supporting Good Practice in Managing Employment Relations 3MER Introduction: The aim/objectives of this assignment are to explore employee relations in detail, including the internal and external factor impacting on employment relationship, psychological contract, and differences between fair and unfair dismissals, redundancy. 1. Understand the impact of employment law at the start of the employment relationship : 1.Internal and external factor that impact on the employment relationship: The absolute melodious bond between employers and employees is crucial for the smooth running of an organisation, where there is a give and take relationship and there are various factor affecting the relationship Internally and Externally i. e. Organisational culture , historical context, performance, pay and reward, economic factor, technology factor, unemployment etc. Internal Factor: Organisational culture is defined by many writers as being † the way we do things round here † It is m anifested in the rituals of an organisational, in its people, dress, habits, working times and style, attitudes , office layout , almost every intangible aspect of its being. It is also perpetuated by stories, office gossip, heroes and heroines, decor, social life and the language that various parts of the organisation regularly use at work. (CIPD 2011) * Psychological contract the term was first used in the early 1960s but became more popular following the economic downturn in the early 1990s.It has been defined as ‘the perceptions of the two parties, employee and employer, of what their mutual obligations are towards each other'. (CIPD 2012). In which employers except commitment to goals and value, hard working, flexibility, honestly, be courteous to client and staff. In return employee except a pleasant and safe working environment, job security, pays commensurate with performance feedback, skill development aid to employability and fair treatment. External Factor: Technolo gical factor: Due to the ever growing demand of technology there are advantage and disadvantage. There are development in energy sources, mobile technology and medical discoveries etc. These help employees to develop the skills and training. And the same may also create a gap in the market or barrier for the entry in the given market, which may de-motive staff. Economical factor: Slow economic growth/ decline may result in employees just fortunate of having a job.Due to the euro crisis, lowest interest rate, exchange rates and inflation rate, wage rates and unemployment. 2. The different types of employment status: There are three main categories of employment status such as Employee: Has a contract of service, have set working hours, have options of paternal leave, have rights of unfair dismissal. Workers: Does the work personally, either may have set working hours; contract may be verbal or written, they usually work for fixed time, doesn’t have rights of unfair dismissal.B usiness/ Genuinely Self- Employed: They contract for service and employers are the customers, they have a set of working hours, is contracted for each model of work – either verbal or written, contracted by service not time and doesn’t hold any rights for unfair dismissal/ redundancy. 1. 3 Identify and analyse the reasons why it is important to determine an individual’s employment status: Below are the 3 major employment status and reasons for the importance of identifying them: Permanent: An employee has a permanent contract, has access to all the perks and benefits in the firm.Under the Employment Rights Act 1996 permanent employees are entitled to written terms and conditions after 8 weeks of employment and once they have acquired continuous employment for a certain period of time they acquire certain rights (e. g. 1 year for right to claim unfair dismissal; 2 years for redundancy payments). They also have the employment rights such as Statutory Sick Pay. An employee receives a wage/salary rather than seeking remuneration in the form of profits whether the wage is subject to deductions under the PAYE scheme whether an employee is obliged to perform the duties of his or her job.The Company provides the tools, equipment, premises or any other materials that are required to do the work. In economic down turn employers may reduce their or put in a cap into their employees bonus or pay rise. Contractors/ Self – Employed: Whereby a person will work for themselves rather than an employer. It is important to establish this type of worker as they will be entitled to the core legal rights, they will be entitled to receive the National Minimum Wage and be protected against unlawful deduction from wages.They don’t receive any holiday pay or sick pay when they are not available for work. Economic down turn may not affect to such an individual. Agency workers or ‘temps’: They have the opportunity to sign on several employme nt agencies and can work on a variety of assignments through out the year for different organisation. It is important to establish this type of worker as they will be entitled to the core legal rights. They are paid on invoice and may be VAT registered and be protected against unlawful deduction from wages. . Understand the main individual rights that the employee has during the employment relationship: 2. 1 Explain the importance of work life balance within the employment relationship and how it can be influenced by legislation: The Working Time Regulations (1998) implement the European Working Time Directive into GB law. The purpose of the legislation was to have adequate breaks. The importance of work life balance in an employment relationship is vital for two way relationship.To keep an individual motivated to avoid sluggish, to make them feel happier and valued. An individual is more refreshed after a regular break and can be more effective into this work and put in new ideas w hich leads to enhance the performance. A tired worker is more likely to make mistake- but due to WTR there may be reduction of mistakes. There is also a good employer branding around the globe encouraging more people to apply for jobs. A positive culture is build up with an individual willing to work and better productivity.According to the WTR Act an employee can work an average up to 48 hours a week (opt out), a right to have break for 20 minutes every 6 hours in work, a right to have a day off each week, Entitled for 28 days annual leave every year, an average of 8 hours of work in a night shift. 2. 2 Summarise the legal support that may be given to employees as a family member: In our present time and looking at the current situation there are both employee and employers are in need to maintain a good working life balance.Employers have to keep employee motivated, help them in case of emergency i. e. (allowing them to work flexible time) and help them understand maternity, pater nity, adoption pay. Maternity Leave and Pay: A employee who is a new mother of her biological child is entitled to have 39 weeks of SMP (Statutory Maternity Pay), the first 6 weeks is 90 percent of their average gross weekly earning with no upper limit and the next 33 weeks at lower of either the standard rate of ? 135. 45, or 90 percent of their average gross weekly earning.All pregnant employees are entitled for 52 weeks statutory maternity leave (26 weeks ordinary leave and 26 weeks additional leave). ‘Compulsory’ maternity leave is of two weeks immediately after giving birth during which the employee is not permitted to work. Paternity Leave: The Employment Act 2002 which includes Paternity Leave. An employee should qualify for such a leave and pay if they have been in the company for 26weeks or more. From 3 April 2011 additional entitlement to ordinary paternity leaves which is minimum of 2 weeks and additional of 26 weeks. 20 weeks after the child is born). Additi onal Paternity Leave is for a maximum of 26 weeks. If the employee’s partner has returned to work, the leave can be taken between 20 weeks and one year after your child is born. Adoption Leave and Pay: An employee who has worked continuously for the same employer for 26 weeks or more qualify for paid adoption leave. There are two types of adoption leave: 26 weeks ordinary adoption leave and 26 additional adoption leave, giving a total of 52 weeks. SAP (Statutory Adoption Leave) is payable for 39 weeks.The rate of SAP is same as the lower rate of SMP. Dependant Leave: An employee whose child is under 5 or who has a disable child age 18 or under they holds the right to take parental leave. An employee who has a continuous service least for a year qualifies for paternal leave. An employee have the right to have unpaid time off work to deal with emergencies involving a ‘dependant' – this could be employee’s husband, wife, partner, child, parent, or anyone livi ng in your household as a member of the family. 2. 3 Explain the reasons for treating employees fairly in relation to pay:The purpose of the Equal Pay Act 1970 is to eliminate discrimination between men and women in terms of pay. This law gives a woman the right to be paid the same as a man like work, work of equal value and work rated as equivalent by analytical job evaluation study. Enhancing Employer Brand: Giving them equal pay boosts employees confident, keep employees motivated and to keep them in the business longer then ever before. At Bloomberg these benefits are based on the annual salary, and salaries are benchmarked to job levels which are assigned to the role.This ensures salaries are fair for the job being performed, regardless of gender, race, or age, to ensure there is no discrimination among employees. Increased Productivity: Due to the Act there is an ever increasing productivity to be seen, At JIG a case occurred where employees knew there is equality in gender an d pay in place. Employees were treated fair, the morale increased, they are well known for their excellent customer/ client service and employees started to settle down within their jobs for long period of time. 2. 4 Summarise the main points of discrimination legislation:Anti – Discrimination legislation is now incorporated within the Equality Act 2010. The purpose of this legislation is to build up nine separate pieces of anti – discrimination legislation into a single Act, creates a new single equality duty on public bodies, and allows for wider equality objectives to be included in tenders for public sector contracts. The lists of 9 protected characteristics are: Age, Disability, Gender reassignment, marriage and civil partner, pregnancy and maternity, race, religion or belief, sex and sexual orientation.Direct discrimination: This occurs when someone is treated less favourably than another on account of having a disability, or on the grounds of age, sex, race, rel igion or sexual orientation. When deciding whether direct discrimination has taken place a comparator issued. At Bloomberg all employees are treated equally but not discriminating between an older and younger candidate going for the same job. Indirect discrimination: This is when a disability or sex is disadvantaged by a provision, criterion or practice which is broadly applied.These could be policies at work, college rules and qualifications. At JIG there were changes made on working shift patterns to dress and display the new lines in the company which were out of business hours. All employers were required to work till 10 twice a week. Women are going to be immoderately affected by this, as women are more likely than men to have caring responsibilities. One particular woman cannot work the shifts and she claims indirect discrimination, as the shift changes particularly disadvantage women who may wish to collect children from school and right out her normal duties.Victimisation: T his occurs when an employee is treated less favourably because they have made or supported a complaint related to the Act, or they are suspected of doing so. At Bloomberg security there was occasion where an employee has given evidence in connection to a discrimination claim, and 4 months later they felt that they have been victimised by their supervisor due to these event that had happened. Harassment: The Harassment Act was introduced in 1997 to protect individuals from harassment situations in and out of the workplace.Harassment is where an employer or an employee violates another person’s dignity or creates an uncomfortable or offensive environment for them. Such a situation has not yet arisen at Bloomberg. 2. 5 Explain the good practice that underpins organisational policies and can contribute to the psychological contract: Psychological contract has been defined as ‘the perceptions of the two parties’ employee and employer, of what their mutual obligations are towards each other’. (CIPD 2005) An individual’s expectation that some organised ystem will act with predictability or goodwill’ (Maguire and Phillips 2008). The psychological contract is more positive if there is evidence of the following: A high-quality workplace – this is made up of six factors linked to stress and well-being, namely: a manageable workload, some personal control over the job, support from supervisors and colleagues, positive relationships at work, a reasonably clear role, a sense of control or involvement in changes. At Bloomberg in our department every staff and line- manager at the start of every shift there is a briefing to be held every morning.There is a psychological contract between the staff and the line – manger in order to attend the briefing every staff member in the morning is excepted to come 15 minutes early prior to the starting time, and vice- verse there are allowed to leave 15 minutes earlier prior to their finish time. In that way trust is not affected, the psychological contract is maintained resulting in an increased loyalty, more efficiency and longer working period. 3. Understand the issues to address at the termination of the employment relationship 1. Explain the differences between fair and unfair dismissals:Dismissal is when employer ends the employment they don’t always have to give notice. If dismissed, the employer must show they’ve: a valid reason that they can justify and act reasonably in the circumstances. Fair Dismissal: Dismissal is normally fair if an employer can show that it is for one of the following reasons: A reason related to an employee's conduct A reason related to an employee's capability or qualifications for the job Because of a redundancy Because a statutory duty or restriction prohibited the employment being continued Some other substantial reason of a kind which justifies the dismissal.And that they acted reasonably in treating that reas on as sufficient for dismissal. Unfair Dismissal: Unfair dismissal is when employer does not have a fair reason or it’s not lawful for dismissing an employee. It is when the employer has not followed the correct and lawful company’s process when dismissing the employee. Summary dismissal: Employee can be dismissed for ‘gross misconduct’ without employer going through the normal disciplinary procedures. This can happen if, for example, violent towards a colleague, customer or property.Constructive dismissal: Is when an employee is forced to leave their job against their will because of their employer’s conduct. Example: let other employees harass or bullying. Automatically unfair reasons for dismissal (where one year or two years continuity of employment is not required) Dismissals will be automatically unfair if related to: A reason connected with pregnancy, taking maternity leave and pay, paternity leave and pay, additional paternity leave and pay (from April 2011) adoption leave and pay, childbirth and parental leave – Section 99 of the Employment Rights Act 1996 (ERA).Seeking to exercise the right to request flexible working. Taking leave for family emergencies or to care for dependants – Section 57A of the ERA. Taking time off for jury service. Potentially fair reasons for dismissal: To be fair, a dismissal must be for one of these reasons: Capability or qualifications Conduct Illegality or contravention of a statutory duty Some other substantial reason Redundancy The process to follow and reduce the likelihood of unfair dismissal: Understanding the purpose and scope of problem. , Principle: Action taken to nature of the problemThe Procedure: Oral, first, final written warning and dismissal Gross Misconduct and giving them a chance for Appeal. 2. Explain the importance of exit interviews: The exit interview at Bloomberg provides an opportunity to allow the employer and employee to express and acquiring their reasons for leaving. Exit interviews can sometimes prove difficult to collect information, as some employees prefer, or are not willing to disclose their reasons for leaving or any problems they have had occurred in during their employment.The importance of an exit interview to Employers is that, if conducted well it delivers an excellent opportunity for Bloomberg to gain insight into employees’ perceptions of the organisation overall, underlying workplace issues and managerial leadership. The importance of an exit interview for the Employee is to voice their views on their working experience during their time at Bloomberg. This also gives them a chance to suggest improvements to their role and to draw a line under their employment relationship. 3. Summarise the key stages to be followed when managing redundancies:Redundancy: A redundancy occurs where a dismissal is wholly or mainly because employees have ceased to carry the employers business or intend to cease to carry out the employers business. Either for the purpose for which the employers is employed or in the place where the employee was employed. (Kate Russell 2011) Key stages followed in managing redundancy: The first stage of redundancy involves planning from HR and line – manager arbitrates to discuss the organisation or department structure. The second stage is lawfully identifying the employees which are due to put into risk, by a fair, objective and non discriminatory selection criteria.The third stage involves the moment of truth, information the employees and consultation meetings. The final meeting with the employee will be formal and includes the right to be accompanied. There may be several meetings prior to the final meeting in reference with what help or alternatives could be provided. The fourth stage is if the redundancy occurs it will be in written and with full explanation of redundancy payments of what they are likely to receive. Redundancy pay depends on age, current pa y (or statutory limit) and length of service. Pay is calculated as follows: 0. week’s pay for each full year of service for those under 22 years of age 1 week’s pay for each full year of service for 22-41 year olds 1. 5 week’s pay for each full year of service for those over 41 The fifth stage is where Employee holds the right to appeal against the decision which has made by the employer. The final stage occurs when there aren’t any alternative jobs and appeal against the decision, the redundancy payment is realised. After the redundancy is communicated, Employees can often feels depressed. Trainings sessions and advice on seeking new employment are been given.

Customer Services at Tesco Essay

I am doing a project based on Customer Services for Tesco. I am doing research into the company and with my findings I am going to provide recommendations to improve Customer Services at Tesco. The areas that I am going to be covering are: * What Customer Services does there company provide. * How do they measure Customer Satisfaction. * How do you know that their customers are happy. * What legislation affects their customers at Tesco. * How do they segment their target market. And * What is their Customer profile. From the above I will provide recommendations for improvements. Theory Of Customer Services. Customer Services is the overall activity of identifying and satisfying customer needs. â€Å"Most people entering a shop or contacting a firm by letter or telephone, have suggested that by this action they have a need†1 I think that this suggestion is true because people go to the shop and need somewhere to park and what kind of parking they need, if they need to use the toilet facilities, also just going into the shop buying the products. The customer must be treated and advised accordingly, and the advice that they are given must be accurate. â€Å"After sales service is an essential element of customer service in any type of organisation, it may cover faulty goods, refunds, exchange of goods, complaints about goods, service or hygiene.†2 Many customers go back to the store in which they have received something and have a query about the service or product in which they have received. Sometimes it may be food things but other times its not. A lot of good will be refunded or goods exchange will take place. It requires a salesperson to be aware of the consumer’s charter and the relevant laws on the sale of goods trade descriptions. Many shops/stores have a â€Å"customer service department† to deal with queries which certain people might have. Measuring Customer Satisfaction. It is important for Tesco to measure how satisfied their customers are so that if they need to they can make improvements to products or the service in which they provide. The ways in which Tesco measure Customer Satisfaction is by: * Sending out questionnaires to customers through post or email. This shows if Tesco need to make any improvements to their service or any of their products. * The Tesco Loyalty card- This is provided by Tesco and it has the customer’s details. Tesco can use this to see how often the customer shops there and to see if there are any product/products in particular that they buy. If they see that that customer has not shopped in Tesco for a few months they might post them some product vouchers (e.g. money off coupons) to bring that customer back to the store. If Tesco do this it makes the customer see that Tesco’s are willing to help the customer in all sorts of ways to bring there custom back. This helps Tesco measure the satisfaction of individual customers. * They record some of their calls that are made by customers for training purposes. * On the spot questions from staff. * Observation (e.g. mystery shoppers.) * Customer panels or interviews. * Customer comments on the web site or in store. From this they can analyse the sales performance e.g. sales levels, number of customers, records of products brought and from the loyalty card records. All of this is part of market research and they get the feed back from their customers. What Customer Services Tesco Provides From my findings at Tesco I have found out the following: Products: Most of the products that are sold at Tesco are of good quality (apart from the food that looks untidy on the shelves, and that it looks like it has been thrown in.) I think that most of the products are reasonably priced. No complaints have been made from customers and from myself asking a few customers their thoughts on the prices. The products are safe to use, on the packaging they give detail about what the product contains and on some products they suggest how to use/cook the food product. Most of the goods are packaged safely but some of the goods may have fallen on the floor and may have been spilt open, which some people/some staff then just pick up and put it back on the shelf. This does not good for Tesco as a whole. Some of the prices on the shelves are covered up by other product prices. The sale signs cover up the original prices so you cannot really see if it is an actual sale. This is like it for some of the products in the store. These are some of my findings as an example to what I have wrote above: * The meat that was displayed looked like it had been thrown in. * All the reduced things looked like they had been hidden away in the Bacon, Fresh pasta and ready meals section. * Salad in meat section (moved.) Staff: I think that the people that I saw that where working in the Tesco in Hertford where correctly dressed and it was suitable. You could clearly see whole was higher than others (meaning the managers compared to the till staff.) I think that most of the staff are helpful but some of them may talk rudely to you if you ask where something is. On my visit I had this happen to me. The staffs that have been working in the store for quite a while know where certain products are in the shop so if you were to ask they would be able to point you in the right direction or even take you there their self. They also know about the deals etc that are going on in the store at that moment in time which is also good because if you go to the till and there is a deal on a precise product you have brought they will say â€Å"did you know its by one get 2nd half price† (made up example) Premises: Some of the store is not safe e.g. * Trolley in way. * There’s a pillar in the middle of the isle (obstruction to customers) what did not help the matter was the fact that Tesco food trolleys (that they stacked the shelves with) was in the way too. * Slippery floor with no sign to say so. On the ceiling they have posters hanging off to show where each section of the store is (e.g. fruit and veg.) From my visit I saw cleaners cleaning whilst people where shopping, so they do keep clean but then again the floors are left wet and maybe slippery and the cleaners may get in the way of the customers. In the Tesco store they did have disabled parking and a toilet for disabled people and also trolleys for disabled people. The layout of the premises was good and easy. I think that they keep it easy and simple so that the customers can find the products that they want without fail. The facilities that I saw that where provided for the customers where the toilets/baby and changing rooms, the photo-boof and the pay phone. Delivery: There was no information that I could see in the store about delivery but I did find the following information on the Tesco website (http://www.tesco.com/help/page.asp?choiceA=groc&choiceB=9&page=/termsandconditions/termsconditionsgroc.htm) â€Å"Delivery will be made to the address specified by you on the completed order form. We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within the United Kingdom. To check that the online Grocery service delivers to your area, please enter your postcode at http://www.tesco.com/register/signup.asp. Delivery times will be agreed with you at the time of placing your order.† Payment: The different ways of paying at Tesco are: 1. Cash 2. Credit/debit card. 3. Cheque Field Research Findings. Notes Based On Tesco In Hertford I carried out some field research at a Tesco near me. Here are my findings:- * Bigish car park but not big enough. Plenty of disabled parking but people not disabled parking in them spots. Same with parents and child parking. * Vegetables nicely laid out. * Prices cover up over prices. * Isles labelled * Trolley in way. * Lots of leaflets. * Salad in meat section (moved.) * The meat that was displayed looked like it had been thrown in. * All the reduced things looked like they had been hidden away in the Bacon, Fresh pasta and ready meals section. * There’s a hot deli selling hot chicken of different sorts. * Certain isles crowded more than others. Some isles empty. * There’s a pillar in the middle of the isle (obstruction to customers) what did not help the matter was the fact that Tesco food trolleys (that they stacked the shelves with) was in the way too. * Slippery floor with no sign to say so. * Car equipment at the end of food isle. * Empty cardboard boxes on the shelves. * Posters not really explaining what’s on each isle. * About 10:45 am on Tuesday morning just the old people doing shopping and a few moms with toddlers or babies. * Christmas things already displayed on shelves. * Fresh mean, raw meat, diary products in separate counters but with the diary products they are all bundled into one counter. * Ticket service for meat and diary products. * Tesco brands on bottom shelves. * Labels over CD’s covering up the names of the CD’s (e.g. â€Å"Security protected†) * The books on the shelves in a mess (the ones on bottom shelf) but the ones nearer the top look in order. * Cat and dog food etc clearly laid out. * Cleaning things all nicely laid out. * Tablets, shampoo, deodorant etc all down one isle. * Baby things all down one side of the isle. * With the frozen food all the weight watchers items in one compartment. * Ice cream section is pretty empty. * Vegetarian food all in one section. * Halloween things all in one section. * Buy one get one free posters hung from the ceiling. * Loads of Christmas things displayed more than the Halloween things. * Community news posters. * Photo vision right in the corner of the shop near the tills. * Batteries all displayed together. * Champagne And Sparkling drinks are all together. * Spirits, Liqueurs, Malts etc all separated into different sections but with the name of what consists in that section. * There is a time limit in which to buy alcohol (which it 8am until 10:55 pm) * Promotional things displayed on every section of the shop (meaning top of every isle) * I saw 3 fire exits. * Not many seats at the end of the till for the customers. * There was one customer pay phone. * There was a magazine section and a section for the different newspapers. * There where toilets for the men, disabled, baby changing and for the girls. * There’s a small customer services desk. * 1 Cash machine * Parking clearly labelled Legislation Acts for Tesco. The Consumer Protection Act is a consolidation of consumer protection legislation. Parts III and IV of the Act are the former Consumer Products Warranties Act and Unsolicited Goods and Credit Cards Act. Part II of the Act offers protection to Saskatchewan consumers from unfair and unscrupulous marketplace practices. The Act also sets out consumer responsibilities, such as attempting to resolve a dispute with a supplier before taking further action. * Unfair practices * Remedies * Warranties * Unsolicited goods and credit cards * Consolidation of The Consumer Protection Act * Consumer Protection Branch Food Safety Act Under the Food Safety Act 1990, you: * Must not sell (or keep for sale) food that is unfit for people to eat. * must not sell food that isn’t what the customer is entitled to expect, in terms of content or quality * must not cause food to be dangerous to health * must not describe or present food in a way that is false or misleading It’s important to be able to demonstrate the positive steps taken by your business to ensure good food hygiene. If you were prosecuted under the Food Safety Act 1990, you would need to convince the court that you had taken all reasonable steps to avoid the offence you had been accused of . Health and safety regulations of 1974 Act It states that all employers have a responsibility to ensure health and safety requirements of their employees. All companies regardless of their size must have a written safety policy ensuring implementation of Health and Safety Act and indulge themselves in carrying out the risk assessment on all their activities. Risk Assessment included: * à ¯Ã‚ ¿Ã‚ ½ Noise Assessments under Noise at Work Regulations. * à ¯Ã‚ ¿Ã‚ ½ Control of Substances harmful to health and safety regulations. * à ¯Ã‚ ¿Ã‚ ½ Display Screen Equipment Regulations. * à ¯Ã‚ ¿Ã‚ ½ Workplace Welfare and health safety requirements. * à ¯Ã‚ ¿Ã‚ ½ Provision and Use of Work Equipment Regulations. * à ¯Ã‚ ¿Ã‚ ½ Manual Handling Regulations. Trade Description Act. This Act has offered protection to consumers and legitimate traders for over three decades. It is an extremely versatile piece of legislation which has been used to tackle all manner of different forms of unfair trading eg.: * car clocking * misdescribed holidays * distribution of counterfeit goods The Act makes it an offence to: * Apply a false or misleading description to goods (e.g. by writing it down, making a verbal statement or by turning back a car’s odometer); or * Supply or offer to supply goods to which a false or misleading trade description is applied. A person exposing goods for supply (e.g. in a shop) or having them in his possession for supply (e.g. in a storeroom) is deemed to offer to supply them for the purposes of the Act. These offences are strict liability offences i.e. it is possible for a trader to commit an offence without intending to do so. Recommendations From studying my company Tesco I have got to know the business quite well. From this I have provided the following recommendations: Disabled People: Disabled people are not able to reach the high shelves which makes things difficult for them, because the majority of the products are high on the shelves. I would recommend that there should be a sign for disabled people to go to get staff help. Also with disabled people there are not many trolleys and the trolleys could be hard to use for them, I think that maybe they should lower the trolleys so that life would be made easier for the disabled people. Staff: I think that there should be more staff to give a helping hand to there customers. Most of the staff are on tills, packing shelves or on the go to do something else and it seems that some of the staff have no time to actually help the customers with there queries. The customer services help desk is meant to be there to help but there was one case where my dad had a complaint and one of the staff members was trying to tell my dad that he was actually in the wrong but actually he was in the right. This was soon resolved when I higher member of staff came to help sort out the situation. Also with the staff I think that they should check that the food is in the right place and not on the floor or damaged etc. Signs: The signs that are hung from the ceiling don’t really explain what are on each isle. On one isle it says pasta but in that same isle it has biscuits etc. I would recommend that the signs should be a lot clearer to help customers find there way around the shop then maybe staff would not have customers coming up to them asking where things are. Isles: A suggestion that I would make about the isle is that they do get really crowded, so if Tesco know that that certain isle is popular then maybe they should widen the isle. Also they should not put a pillar in the middle of an isle because it is an obstruction to customers and even more so little kids who may be running around and might run into it because there might be a slippery floor etc. This would make Tesco a more safer environment.    1 Taken from Advanced Business Osborne Books. 2 Taken from Advanced Business Osborne Books

Accounting - Income Statements, Balance Sheets

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Journal Writing in the Elementary Classroom

Journal Writing in the Elementary Classroom An effective Journal Writing program doesnt mean you just sit back and relax while your kids write about whatever they want. You can use well-chosen journal topics, classical music, and checklists to make the most of your students daily writing time. In my third grade classroom, students write in journals every day for about 20 minutes. Each day, after read-aloud time, the kids go back to their desks, pull out their journals, and start writing! By writing every day, the students gain fluency while getting a chance to practice important punctuation, spelling, and style skills in context. Most days, I give them a specific topic to write about. On Fridays, the students are so excited because they have free write, which means they get to write about whatever they want! Many teachers let their students write about whatever they want every day. But, in my experience, student writing can tend to get silly with a lack of focus. This way, students stay focused on a particular theme or topic. Journal Writing Tips To start, try this list of my favorite journal writing prompts. Engaging Topics I try to come up with interesting topics that are fun for the kids to write about. You can also try your local teacher supply store for topics or check out a kids books of questions. Just like adults, children are more likely to write in a lively and engaging manner if they are entertained by the topic. Play Music While the students are writing, I play soft classical music. Ive explained to the kids that classical music, especially Mozart, makes you smarter. So, every day, they want to be really quiet so that they can hear the music and get smarter! The music also sets a serious tone for productive, quality writing. Create a Checklist After each student finishes writing, he or she consults a small checklist that is pasted into the inside cover of the journal. The student makes sure that he or she has included all of the important elements for a journal entry. The kids know that, every so often, I will collect the journals and grade them on their latest entry. They dont know when I will collect them so they need to be on their toes. Writing Comments When I collect and grade the journals, I staple one of these small checklists to the corrected page so that the students can see which points they received and which areas need improvement. I also write a short note of comment and encouragement to each student, inside their journals, letting them know that I enjoyed their writing and to keep up the great work. Sharing Work During the last few minutes of Journal time, I ask for volunteers that would like to read their journals out loud to the class. This is a fun sharing time where the other students need to practice their listening skills. Often, they spontaneously start clapping when a classmate has written and shared something really special. As you can see, theres much more to Journal Writing than just setting your students loose with a blank pad of paper. With proper structure and inspiration, children will come to cherish this special writing time as one of their favorite times of the school day. Have fun with it! Edited By: Janelle Cox

Critique of a Public Speech or Presentation Example | Topics and Well Written Essays - 1750 words

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Challenges of orgnizational change Essay Example | Topics and Well Written Essays - 500 words - 1

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